rbazi's Privacy Policy

rbazi is a safe and reliable online gaming platform for players in Bangladesh. We give the highest priority to protecting the personal information of our users. This privacy policy describes in detail what information we collect, why we collect it, and how we keep it secure. If you use any service provided by rbazi, it is important that you read and understand this policy.

rbazi collects various types of information from its users. This information comes mainly from two sources — information voluntarily provided by the user and information automatically collected while using the platform.

1.1 Information Provided by the User

When you register an account on rbazi or use the service, we may collect the following information:

• Full name and date of birth (for age verification — applicable only to users aged 21 and above)
• Valid email address
• Residential address (for verification if required)
• National ID card or passport details for identity verification
• Payment method details for financial transactions (e.g., bKash, Nagad, Rocket, Upay number or bank account details)
• Information you provide when contacting customer support

1.2 Automatically Collected Information

When you visit or use the rbazi platform, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Which pages you visited and how long you stayed
• Information collected through cookies and similar tracking technologies

rbazi uses collected information only for specific and lawful purposes. We use your information for the following:

2.1 Account Management and Verification

We use your information to register and manage your account, to verify your identity, and to confirm that you are 21 years of age or older. This is an essential part of our responsible gaming policy.

2.2 Payment Processing

We use your payment-related information to securely complete your deposit and withdrawal transactions. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000 — each transaction is processed securely.

2.3 Providing Customer Service

Our 24/7 live chat support team may access your account information to quickly resolve your questions, complaints, or issues.

2.4 Security and Fraud Prevention

We use your information to ensure platform security, to prevent unauthorized access, and to identify any suspicious activity.

2.5 Platform Improvement

By analyzing your usage patterns, we improve the quality of our service and work to make your gaming experience better.

rbazi never sells your personal information to third parties. However, in specific circumstances we may share your information with the following parties:

• Payment Processors: Necessary information is shared with trusted payment partners (such as bKash, Nagad, Rocket, Upay) to complete your financial transactions.
• Identity Verification Agencies: Reliable agencies may be engaged for identity verification to meet legal obligations.
• Technology Service Providers: Technology partners engaged for platform operation, data hosting, and analytics, who work under strict confidentiality agreements.
• Legal Authorities: Information may be provided to competent authorities in the event of a court order or legal obligation.

Outside of the above cases, we never share your information with third parties without your consent.

To protect your personal and financial information, rbazi applies industry-standard technical and organizational measures.

The rbazi website and platform use cookies and similar technologies. Cookies are small digital files stored on your device that help us improve the quality of our service.

5.1 Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings and to provide a personalized experience.
• Analytics Cookies: Used for analyzing platform statistics and for improvement.

5.2 Cookie Control

You can disable cookies through your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly.

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations. In detail:

• Active account data: For as long as the account remains active and thereafter as required by law.
• Closed account data: For a specified period after the account closure date, as required by legal obligations.
• Financial transaction records: For the period determined in accordance with applicable laws and regulations.
• Customer support communications: For a reasonable period after the issue has been resolved.

After the specified period has ended, we securely delete or anonymise your information.

As an rbazi user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. Through a formal request, you can receive a copy of your stored information.

7.2 Right to Correct Information

If the information we hold about you is inaccurate or incomplete, you can request that it be corrected. This can be done through your account settings or with the help of the support team.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations, some information may need to be retained.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing, and we will respect your decision.

7.5 Right to Data Portability

We aim to provide your information in a structured and commonly usable format so that you can transfer it elsewhere if needed.

rbazi services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we learn that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you believe that a minor has registered on our platform, please notify our support team immediately.

rbazi may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform.

The "Last Updated" date shown at the top of this page always indicates the most recent version of this policy. Continued use of the platform after any changes means you are considered to have agreed to the updated policy.

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team will carefully review all your matters.